Someone has handed you a sheet with a code on it. This page is the honest answer to what is behind it: what they studied, how it was tested, what we will tell you about their results, and what a certificate cannot tell you. No account, no charge, and you are not signing up for a membership by asking.
Enter the reference from their sheet and where to send it. We email you their module results, their general test performance and the date they finished — usually the same day.
Module by module, with the date each test was passed — so you can see whether the battery safety module is behind them before they touch a damaged pack.
Overall test performance as a band rather than a decimal. The number that matters to you is whether they understood the material, not whether they scored 86 or 88.
The same list we give mentoring shops: the tasks their completed modules make it reasonable to hand over, and the ones to keep supervised.
Nothing about their speed, their hands or whether they turn up on time. Tests can be retaken, deliberately — they exist to make someone learn the material, not to rank them. Treat this as evidence of knowledge, then check the hands yourself.
Printed on the back of every sheet, because we would rather you test the knowledge than take our word for it. Here is what a good answer sounds like.
You want to hear the brake cutoff sensor before anything else, and you want to hear why: a lever that does not return leaves the controller believing you are braking forever. If they reach for the controller first, they have memorized parts rather than learned diagnosis.
The only right answer refuses the easy one. Do not charge it, do not bring it inside, isolate it, tell the customer, and put the finding in writing. Anyone who offers to 'test it on the charger' has not done Module 5.
Hands on every connector, seating the locking collars, before any part is ordered. A technician who starts by pricing a controller costs you money.
13 hours of self-paced study and around 18 hours of hands-on practice, covering electric bikes, kick scooters, e-mopeds and electric motorcycles.
How an electric bike works: battery, controller, motor and wheel, e-bike classes, voltage and amp-hours. Free first module of the Shandoka technician course.
11 test questions · what it covers
Identify hub and mid-drive motors, controllers, throttles, cadence and torque PAS sensors, and read display error codes on any e-bike.
12 test questions · what it covers
Adjust e-bike brakes, replace tubes and solid tires, measure chain wear, check folding joints, and run a five-zone safety inspection.
13 test questions · what it covers
Wire colors, connector identification, crimping and soldering that hold, reading wiring diagrams, and spotting dangerous e-bike modifications.
13 test questions · what it covers
Test and replace lithium e-bike batteries safely: chemistry, voltage checks, swollen and post-crash packs, and NFPA-aligned fire response.
13 test questions · what it covers
A six-step diagnostic framework for e-bikes: map symptoms to systems, test rather than assume, and decide when to fix, escalate or decline a repair.
14 test questions · what it covers
Shop tools and torque specs, hydraulic brake bleeding, headset and derailleur adjustment, wheel truing, and safe salvage practice.
15 test questions · what it covers
If you are hiring someone who has this, you may want everyone else to have it too. Training a shop team covers seats, annual unlimited and the mentor guide for handing bench work over safely.
